Privacy Policy

Maxwell Hospitality (“Maxwell Hospitality,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

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This Privacy Policy explains how Maxwell Hospitality collects, uses, discloses, and protects personal information when you visit our website, contact us, request our services, or otherwise interact with us.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect personal information that you voluntarily provide to us, including:

• Your name

• Email address

• Telephone number

• Mailing or event address

• Event date and location

• Number of guests

• Details about your event, dining experience, or hospitality needs

• Dietary restrictions, allergies, or food preferences that you choose to provide

• Information contained in messages, inquiries, or other communications you send to us

• Information necessary to provide, quote, coordinate, or deliver our services

• Any other information you voluntarily provide through our website or communications with us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, approximate location, pages visited, and information about how you interact with the website.

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy. This approach is consistent with the principle of limiting personal-information collection under Canadian privacy law.

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2. How We Collect Information

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We may collect personal information when you:

• Submit a contact or inquiry form

• Request a private chef, catering, consulting, or hospitality service

• Communicate with us by email, telephone, text message, or other means

• Subscribe to communications or marketing, where offered

• Book or inquire about an event

• Interact with our website

• Otherwise voluntarily provide information to Maxwell Hospitality

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3. How We Use Your Information

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We may use personal information to:

• Respond to inquiries and requests

• Prepare proposals, estimates, and quotes

• Plan and provide private chef, catering, consulting, and hospitality services

• Communicate with you about an event or service

• Accommodate dietary restrictions, allergies, and other event requirements you voluntarily provide

• Process or coordinate payments where applicable

• Improve our website, services, and customer experience

• Maintain business and financial records

• Send marketing or promotional communications where you have provided appropriate consent

• Prevent fraud, misuse, or security issues

• Comply with applicable legal and regulatory requirements

We will not use personal information for unrelated purposes without appropriate consent, unless otherwise permitted or required by law. Canadian privacy principles generally require organizations to limit the use and disclosure of personal information to identified and reasonable purposes.

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4. Sharing of Personal Information

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Maxwell Hospitality does not sell or rent your personal information.

We may disclose personal information to third-party service providers when reasonably necessary to operate our business or provide services to you.

These providers may include services used for:

• Website hosting and website functionality

• Email and communications

• Scheduling and booking

• Payment processing

• Customer relationship management

• Analytics

• Cloud storage

• Marketing and communications

• Other technology or professional services necessary to operate Maxwell Hospitality

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected through contractual or other safeguards where appropriate. Canadian privacy guidance recognizes the responsibility of organizations for personal information handled by third-party service providers.

Third-party providers may have their own privacy policies governing their collection and use of information.

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5. Website Cookies and Analytics

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Our website may use cookies and similar technologies to maintain website functionality, improve performance, understand website traffic, and remember certain preferences.

Because Maxwell Hospitality's website is hosted using Wix, Wix and third-party applications or integrations used on the website may place cookies or collect technical information. Wix notes that third-party applications and analytics services may have their own privacy practices.

You may be able to manage or disable certain cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Where required, we may use a cookie consent mechanism to allow visitors to manage non-essential cookies.

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6. Marketing Communications

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If you voluntarily subscribe to marketing communications from Maxwell Hospitality, we may use your contact information to send you information about services, events, experiences, announcements, or other offerings that may be relevant to you.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.

We will not require you to consent to unrelated marketing communications as a condition of receiving a service where such consent is not necessary.

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7. Sensitive Information

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In connection with private chef, catering, or hospitality services, you may voluntarily provide information about dietary restrictions, allergies, food preferences, or other requirements.

We use this information only for legitimate purposes associated with planning and providing the requested service.

Please provide only the information reasonably necessary for us to accommodate your requirements.

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8. Retention of Personal Information

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We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal, accounting, or regulatory obligations.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

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9. Protection of Personal Information

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We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Canadian privacy guidance requires safeguards appropriate to the sensitivity of the information being protected.

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10. Your Privacy Rights

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Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask questions about how we collect, use, or disclose your information

• Withdraw consent to certain uses of your information

• Request deletion of information where legally appropriate

• Raise a concern about our handling of your personal information

Requests to access or correct personal information should be made using the contact information below.

Canadian privacy principles generally provide individuals with rights to access their personal information and challenge the accuracy or completeness of information held about them.

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11. Withdrawing Consent

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Where our collection, use, or disclosure of your personal information is based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent may not apply where the continued retention or use of information is necessary to fulfill a contractual obligation, comply with legal requirements, protect our legitimate interests, or otherwise permitted by applicable law.

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12. Third-Party Websites

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Our website may contain links to third-party websites, social media platforms, booking services, or other websites that are not operated by Maxwell Hospitality.

We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review the privacy policies of any third-party service before providing personal information.

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13. Children's Privacy

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Our website and services are not directed specifically toward children.

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We do not knowingly collect personal information from children for marketing purposes. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate steps.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal obligations.

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When we make changes, we will update the “Effective Date” at the beginning of this policy. The updated policy will be posted on this website.

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15. Contact Us

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If you have questions about this Privacy Policy, wish to request access to your personal information, or have a privacy concern, please contact:

Maxwell Hospitality
Email: jakehoskinspers@gmail.com
Website: maxwellhospitality.ca

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We will make reasonable efforts to respond to privacy inquiries in a timely manner.